Privacy Statement

Bright Horizons Financial Services, Inc. knows that your privacy is important to you. It is important to us. So, please read our Privacy Policy. Providing your personal information is always voluntary however, note that without certain information, we may be unable to provide our services. If you provide your personal information, we will consider this your consent to our use. However, we will respect your preferences as to whether and how you’d like us to communicate with you and you may modify your preferences by sending us an email at  If you opt-out of receiving emails from us, we reserve the right to send you certain communications related to this Website that are considered part of your account, such as technical alerts, without offering you the opportunity to opt out of receiving them.

We may collect personal information, including your name, mailing address, telephone number, email address, transaction information, and credit or debit card information. We may collect this information when you:

  • complete a request, registration, survey, application or other form
  • save your information with us online or visit our site
  • request a service from us or from one of our vendors, suppliers or other agents
  • sign up to receive email newsletter or other correspondence
  • make submissions to this Website
  • participate in a promotion, contest, sweepstakes or similar promotional activity
  • participate in communication on affiliated social media websites
  • are referred to us through a third-party marketing promotion

To review or update personal information you’ve provided, you may call or email us at

We may track your Internet Protocol (IP) address and other anonymous information from your web browser for trends and statistics but you will remain anonymous unless you provide us with personal information during your visit to this Website or during an earlier or subsequent visit and we are able to link your IP address between your current visit and one of these other visits.  We also work with service providers who use tracking technologies to serve ads across the Internet or track email communication response rates on our behalf.  These companies may collect personal information about your visits to this Website and your interaction with our communications, including advertising.

We may use the personal information we collect to:

  • provide you with our services
  • customize and/or personalize your communications, surfing, viewing and user experience
  • better respond to your customer service inquiries
  • communicate with you about your account information, or customer service needs
  • improve our service
  • administer contests, promotions, surveys or other website features
  • provide technical support to you
  • help us address problems with and improve our site and services
  • protect the security and integrity of our site
  • perform any other lawful acts except for those acts expressly prohibited by the terms and conditions set forth herein.

We may share your personal information in the following ways:

  • With companies who provide certain services for us, such as shipping, name and address verification, email distribution, and promotions management. We only share that information needed in order for these companies to perform the services requested and they are contractually obligated to protect this information and use it for no other purpose.
  • With co-sponsors of contests, sweepstakes or promotions.
  • With reputable companies whose products we believe will be of interest to you.
  • With law enforcement upon request, as required by law (such as by court order or subpoena), if necessary in connection with a fraud investigation, or to protect and defend our customers’ and our interests.

Our site uses “cookies” which are small data files stored on your computer’s hard drive or mobile device when you visit a site. Cookies may be used in a variety of ways which enhance and personalize your online user experience. For instance, cookies allow us to recognize you when you return to our site, present relevant content to you when you visit this Website, and monitor and maintain information about your visits. You may set your browser not to accept cookies or to notify you when you receive cookies. If you turn cookies off, you will not have access to many features that make your visit to this Website more efficient and enjoyable, and in some cases, some of our services will not function or will function with limited capability.

We use a third party provider to place our internet ads. The provider may collect anonymous information about your visits to our site and your interaction with our products and services. The provider may also use information about your visits to this and other sites to target advertisements for merchandise and services. This anonymous information is collected through the use of a pixel tag which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. The provider does not know your name, address, phone number, email address or any of your other personally identifiable information.

We use various technologies and processes to protect your information. Information such as your credit or debit card account number is transmitted through a secure server using Secure Sockets Layer (SSL) encryption technology. Note however that absolute security can never be guaranteed. We will never request your credit card or other personal information by email. If you receive an email that appears to be a request from us for personal information, do not respond as this may be a “phishing” scam designed to steal your information. Never include your credit or debit card number or other sensitive information in an email as it is not a secure means of transmitting information. We will only request such information during secure transactions at our site.
It is your responsibility to safeguard any password you create to access “My Account” and to sign-out when your visit is complete.

Our site may contain links to sites owned by third parties. Please review the privacy policy of any site you access through our site as we are not responsible for a third party’s privacy policy or practices.

Our site is not intended for use by children and we do not knowingly collect personal information from children under the age of 13. The child’s parent or guardian should contact us if we have inadvertently collected such personal information and we will delete it from our files.

If you are located outside of the United States, please note that this site is hosted on our computer servers in the United States. Your use of this site or submission of personal information will constitute your consent to the transfer of personal information outside of your home country.

If our Privacy Policy changes, we will post the changes to our site with the date of revision. Your continued use of our site will constitute your agreement with our revised Privacy Policy. Please also note that our Privacy Policy is incorporated into our site’s Terms and Conditions Agreement.

If you wish to update your information or do not wish to be contacted via email, direct mail and/or telephone, please contact us by email at or telephone at 1-800-890-1193. Provide your exact name and postal or email address so that we may identify you accurately. You may also “unsubscribe” from our email by using the link provided at the bottom of each email. If you ask us to remove you from marketing lists, it may take up to 10 days to process your “do not email” request. It may take up to 8 weeks to process your “do not mail” request because mailings are planned long in advance. If you purchase online, we will continue to confirm your order and order status via email, postal address or telephone. If you change your mind about choices you’ve previously made, contact us at 5750 Major Blvd, Suite 350, Orlando, FL 32819.

In some limited circumstances, such as to resolve disputes, troubleshoot problems and enforce our Website Terms and Conditions Agreement, we may retain in our files information you have requested to remove.  Further, your personal information is never completely removed from our databases due to technical constraints and the fact that we back up our system.  Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your request.

We have a Terms and Conditions Agreement that sets forth the terms and conditions under which we provide products, services and information to your from this Website.  Please review the Terms and Conditions governing your use of and access to, this Website.  It is your responsibility to read, understand and comply with the terms and conditions set forth therein.

Updated:  October 10, 2013